Help
Support
Last updated: May 13, 2026
Hi — Weft is built by a small team that ships fast and reads every email. If you’re stuck, found a bug, or have a feature idea, the fastest way to reach us is:
Email: support@letsweft.com
We aim to reply within one business day. Weekends and Brazilian public holidays may take longer.
1. Billing & Subscriptions
1.1 I want to cancel my subscription
Where you cancel depends on where you subscribed:
- Apple App Store (iOS / macOS): on your iPhone or iPad, open Settings → [your name] → Subscriptions → Weft → Cancel Subscription. Apple processes the cancellation; access remains until the end of the paid period.
- Google Play (Android): open the Play Store app → Menu → Subscriptions → Weft → Cancel.
- Website (letsweft.com): sign in and go to Billing → Manage subscription to open the Stripe customer portal, where you can cancel at any time.
1.2 I want a refund
Refund rules depend on your purchase channel. Full details on our Refund & Cancellation Policy page.
- Apple App Store: request refunds at reportaproblem.apple.com. We cannot issue refunds for App Store purchases directly.
- Google Play: request refunds at play.google.com/store/account/orderhistory.
- Website: email us within 7 days of charge for a refund review.
1.3 Subscription was charged but Pro features didn’t unlock
Open Weft, pull down to refresh, or sign out and back in. If Pro still doesn’t activate within five minutes, email us with your account email and the date of the charge — we’ll reconcile manually.
2. Account
2.1 Reset password
Use Forgot password on the sign-in screen to receive a reset link by email.
2.2 Delete my account
You can delete your account and all associated data from Settings → Account → Delete account in the app, or on the web at letsweft.com/delete-account. See our Data Deletion Policy for the full process and retention windows.
2.3 I can’t sign in
Make sure you’re using the same sign-in method (email, Google, etc.) you originally registered with. If the issue persists, email us with the email address on your account.
3. Privacy & Data Requests
Under LGPD, GDPR, and CCPA/CPRA you have the right to access, correct, export, and delete your personal data. Email privacy@letsweft.com with your request — we respond within the timelines required by each regulation.
Full details: Privacy Policy · Data Deletion Policy
4. Bug Reports & Feature Requests
Email support@letsweft.com with:
- What you were trying to do
- What happened instead
- Device and OS version (iOS 18 on iPhone 15, etc.)
- A screenshot or screen recording if possible
Feature ideas are welcome — we read every one and prioritize based on how many people would benefit. We can’t promise timelines, but we can promise we’ll consider it.
5. About Weft
Weft is operated by AI PRODUCTS LTDA, CNPJ 63.045.700/0001-12, Rua Angelo Dias 220 Sala 109, Blumenau, SC 89010-020, Brazil.