How to delete your Weft data

Weft (operated by AI PRODUCTS LTDA, CNPJ 63.045.700/0001-12) gives you full control over your data. You can delete individual items at any time, delete your entire account, or ask us to delete specific personal data — without contacting support for routine cases.

This page lists each option, the exact steps, and what happens to your data afterwards, including any retention we are legally required to keep.

1. Delete individual items inside the app

You do not need to delete your account to remove specific content. Open the Weft web app or mobile app, sign in, and:

• Delete a task — open the task on the board, tap the menu (⋯), choose Delete task, and confirm. The task moves to a trash that is kept for 30 days and then permanently deleted. An AI client connected over MCP can restore it during that window; if you need it restored and have no client connected, email us.
• Delete a sprint — open Sprints, choose the sprint, tap Delete sprint. Tasks inside the sprint are returned to the backlog (not deleted) unless you also delete them.
• Delete a column — open board Settings → Columns, choose the column, tap Delete. Move any tasks out of the column first: a column that still holds tasks cannot be deleted.
• Revoke an AI client (MCP) authorization — open Settings → Connected AI clients and tap Disconnect next to the client (Claude, Cursor, Codex, ChatGPT, Gemini, etc.). It takes effect at once: the client’s next call is refused and it has to sign in again. Deleting your account revokes every AI client at once.

Sprints and columns are removed immediately. Deleted tasks are the exception noted above: they sit in a 30-day trash so an accidental deletion can be undone, and are permanently deleted when that window closes.

2. Delete your entire Weft account

You have three ways to delete your account, each fully self-service:

• Web (recommended) — go to letsweft.com/delete-account, sign in, type the confirmation phrase, and tap Delete account.
• Mobile app — open Settings → Account → Delete account, sign in if prompted, type the confirmation phrase, and tap Delete account.
• Email (if you cannot sign in) — email support@letsweft.com from the address on the account. We will verify ownership and delete the account manually within 7 business days.

3. What happens when you delete your account

Deletion is permanent. We cannot restore a deleted account. The following data is deleted or anonymized within 30 days:

• your name, email, and password hash;
• all tasks, sprints, columns, comments, attachments, and board configuration;
• OAuth tokens for any AI clients (Claude, Cursor, Codex, ChatGPT, Gemini) connected via MCP;
• the authorizations you granted to AI clients, so none of them can reach your board again (the client registrations themselves are not tied to an account and are not personal data);
• session and authentication state;
• support emails (deleted within 12 months of the account being closed).

4. What we are legally required to keep

We retain a minimal set of records after deletion strictly to meet legal obligations. These records do not contain your tasks, sprints, or any User Content:

• Billing & tax records — invoices, subscription metadata, and the associated email address. Retained for up to 5 years under Brazilian tax law (Decreto-Lei 486/1969 and CTN art. 173).
• Anti-fraud records — hashed email and a short event log linked to payment chargebacks or platform abuse, retained for up to 5 yearsunder our legitimate interest in preventing repeated fraud.
• Aggregated, anonymized analytics — counts of sign-ups, churn, and feature usage that cannot be linked back to you. Retained indefinitely.

An active Pro subscription billed through Stripe is cancelled immediately on deletion, with no refund for the remaining period. A subscription bought through Google Play or the App Store is held by the store, not by us, and deleting your Weft account does not cancel it — cancel it in the store’s own subscription settings, or it will keep renewing.

5. Delete only specific personal data (not the whole account)

If you want us to delete or correct a specific piece of personal data without closing your account — for example, removing your name from a comment, or correcting an email on file — email support@letsweft.com from the address on your account and tell us what you want removed or changed. We will respond within the timeframe required by applicable law (typically 15 days under LGPD, 30 days under GDPR, 45 days under CCPA/CPRA).

6. Where to read more

Full details on what data we collect, who it is shared with, and your rights under LGPD (Brazil), GDPR (EU/UK), and CCPA/CPRA (California) are in our Privacy Policy.