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Refund & Cancellation Policy

Last updated: April 20, 2026

This policy explains how to cancel your Weft Pro subscription and when refunds are available. It is published by AI PRODUCTS LTDA, CNPJ 63.045.700/0001-12, and forms part of our Terms of Service.

1. Cancelling Your Subscription

1.1 Subscriptions purchased on letsweft.com

Go to Billing → Manage subscription to open the Stripe Customer Portal, where you can cancel at any time. After cancellation, you keep Pro access until the end of the current billing period; at the end of that period, your account reverts to the Free plan.

1.2 Subscriptions purchased through Apple App Store

Manage or cancel the subscription from your iOS device: Settings → [your name] → Subscriptions. Apple’s terms govern that purchase.

1.3 Subscriptions purchased through Google Play

Manage or cancel from the Google Play Store: Menu → Subscriptions or play.google.com/store/account/subscriptions. Google’s terms govern that purchase.

2. Refunds

2.1 Seven-day right of regret (Brazil)

Under Art. 49 of the Brazilian Consumer Defense Code (CDC), consumers who purchase at a distance (e.g., online) may cancel within 7 calendar days of the purchase and receive a full refund of the amount paid. To exercise this right, email support@letsweft.com with your account email and receipt/Stripe ID within the 7-day window.

2.2 After the 7-day window

Because Pro is a recurring digital service:

  • Monthly plan — cancel any time; no refund for the current month, but you keep Pro access until the end of it. No further charges.
  • Yearly plan — cancel any time; as a goodwill policy, if you cancel within 14 days of the initial purchase or a renewal and you have not substantially used Pro features in that window, we will refund the prepaid amount on request. Outside that window, annual fees are non-refundable except where required by law.

2.3 Refunds for app-store purchases

If you bought Pro through the Apple App Store or Google Play, the refund is handled by Apple or Google under their rules:

We are not able to refund app-store purchases directly.

2.4 Mandatory consumer rights

Nothing in this policy limits statutory rights you may have under Brazilian consumer law, the EU Consumer Rights Directive, UK consumer law, U.S. state consumer laws, or other applicable laws. Those rights prevail over this policy when they conflict.

3. How to Request a Refund

Email support@letsweft.com with:

  • your account email;
  • the purchase date and Stripe receipt / transaction ID (or app-store order ID);
  • a short reason for the request (helps us improve).

Refunds are issued to the original payment method. Processing typically takes 5–10 business days, depending on your card issuer or bank.

4. Failed or Disputed Payments

If a renewal payment fails, we may retry, downgrade your account to Free, or suspend Pro access. If you believe a charge is incorrect, contact us first at support@letsweft.com — most issues can be resolved the same day without a chargeback.

5. Contact